Often suitable remotely
Software, settings, accounts, Microsoft 365, guided setup and some troubleshooting.
Remote Support
Help from a distance, when it is the right fit.
A customer-controlled route for suitable software, account, Microsoft 365 and setup problems—without treating every issue as a remote-access job.
AccountsDevicesPeopleRecovery
First decide whether the problem can travel safely.
Usually needs hands-on access
Physical faults, upgrades, cabling, Wi-Fi coverage, equipment installation and site-dependent systems.
Not started without direction
Do not install tools or grant access until Sam has confirmed the request and explained the route.
Consent and control from start to finish.
Check suitability
Sam confirms that remote support is sensible and explains the tool and purpose.
You authorise it
You start the session and remain able to see and end it.
Private information stays private
Enter passwords or codes yourself; do not send them through the website.
Close out clearly
The work is explained, the session ends and temporary access is removed or closed.
Act with confidence