Managed Technology

Technology looked after, not just repaired.

An ongoing relationship for the users, devices, Microsoft 365 and everyday systems your business depends on.

Beyond firefighting

Choose the level of responsibility your business needs.

The plan direction moves from dependable reactive support to ongoing oversight and proactive improvement. Exact boundaries, allowances and commitments are confirmed for the business; they are not invented on this page.

  1. Support

    A consistent route when somebody needs help.

  2. Oversight

    Routine attention to the agreed technology environment.

  3. Planning

    A clearer view of priorities and upcoming decisions.

  4. Improvement

    Technology changes connected to business needs.

Three directions for an ongoing support relationship.

This comparison explains only the supported difference in direction. Exact commitments are agreed before a plan begins.

Swipe or scroll sideways to compare all three plans. With a keyboard, focus the table and use the left and right arrow keys.

ComparisonEssential SupportReliable reactive helpManaged BusinessOngoing care and oversightTechnology PartnerPlanning and improvement
Primary directionReactive supportOngoing care and oversightPlanning and improvement
Technology coveredConfirmed for the businessUsers, devices, Microsoft 365 and agreed systemsAgreed technology environment
Routine oversightNot presented as standardPart of the agreed relationshipPart of the agreed relationship
Technology planningScoped separately where neededDiscussed as part of reviewsA central part of the relationship
Exact allowances and response expectationsConfirmed before the plan startsConfirmed before the plan startsConfirmed before the plan starts

Large projects and detailed commercial boundaries are scoped separately. No response time, unlimited support promise or fixed support hours are implied.

Essential Support

For businesses that want a dependable route to reactive help.

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Managed Business

For businesses that want ongoing care around everyday technology.

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Technology Partner

For businesses that want support connected to planning and improvement.

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A clearer technology conversation

Ready to move beyond ad-hoc technology support?

Tell Sam about the people, systems and level of responsibility your business needs.
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